Privacy Policy
UnityFlex AI LLC
Effective Date: Jan 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
UnityFlex AI LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal information:
•Name, email address, phone number, physical address
•Payment information when you make a purchase or request a quote
•Opt-in records and timestamps for all communication channels (SMS, email, etc)
Non-Personal Information:
•IP address, browser type, device information
•Website usage patterns and analytics
•Cookies and similar technologies
Customer Communication:
•Records of inquiries and service requests
•Appointment details and preferences
•Service history and feedback
2. How We Use Your Information
We use collected data for:
•Providing and improving our services
•Processing transactions and payments
•Communicating with you about your inquiries, appointments, and promotions
•Enhancing website functionality and user experience
•Ensuring security and fraud prevention
•Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-in & Consent:
•You will only receive messages if you have explicitly opted in
•We maintain timestamped records of all opt-in actions
•We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
•You can cancel SMS notifications at any time by replying "STOP"
•You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
•All opt-out requests are processed immediately
Message Frequency & Content:
•Message frequency varies based on your interactions with our business
•Messages will be directly related to the services you have requested
•We do not send promotional content without specific consent
Help & Support:
•Reply "HELP" for assistance or contact us at [email protected]
•Customer support is available during regular business hours
Carrier Information:
•Standard message and data rates may apply
•Carriers are not liable for delayed or undelivered messages
•Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
•Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
•SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
•All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
•If required by law, legal process, or to protect our rights
•In response to valid law enforcement requests or court orders
Business Transfers:
•In case of mergers, acquisitions, or sale of assets
•In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We perform regular malware scanning. Your personal information is stored on secure servers and is only accessed by authorized personnel. We use industry-standard encryption for data transmission and storage. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password and for any activities that occur under your account.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
•The right to access – You have the right to request copies of your personal data.
•The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
•The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
•The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
•The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
•The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
•By email: [email protected]
•By visiting this page on our website: https://unityflexai.com
